Job Description:
SBDC Operations Program Manager (Specially Funded)
Job ID: 323432
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$64,989.46 - $84,486.50/annually, DOE
Grade
117
Work Schedule
Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Funding Information
This is a grant funded assignment with a projected end date of 12/31/2027 with renewal based on available funds and the needs of MCCCD.
Maricopa Summary
10 Colleges. Unlimited Opportunities.
The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—https://district.maricopa.edu/governing-board-operations/board-policies/1-vision-mission-values-and-strategies/1-0#:~:text=Our%20Mission%3A%20The%20Maricopa%20Community,and%20the%20communities%20we%20serve.
We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. https://www.maricopa.edu/colleges
We don't just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County.https://www.maricopa.edu/industry/impact
We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.
Join us in making a real difference in the lives of over 140,000 college students each year.
Benefits
Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of https://www.maricopa.edu/about/careers/benefits available to eligible employees at MCCCD:
Affordable and Comprehensive Benefits Package:
- Nationwide Medical, Dental, and Vision Coverage
- Paid Time Off: Vacation, Sick Leave, and Personal Time
- 20 Paid Observed Holidays
- Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
- https://www.azasrs.gov/, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
- Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
- Tuition Reimbursement for employees and dependents
- Annual Professional Development Funding
- Flexible Work Schedules
Employee Health & Wellness Programs:
- District-Wide Wellness Program with Workshops and Webinars
- Monthly Health & Wellness Calendar and Newsletter
- Virta Diabetes Reversal Program and Support Groups
- Employee Assistance Program (EAP)
- Sight-On-Site Eye Care Services
- Pre-Retirement Planning Events
- Qualifying Employer forhttps://studentaid.gov/manage-loans/forgiveness-cancellation/public-service (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)
Job Summary
Maricopa Community Colleges is seeking a strategic Operations & Process Improvement Manager (Specially Funded) to support operational excellence, compliance, and continuous improvement across the Arizona Small Business Development Center (SBDC) Network.
The SBDC Operations & Process Improvement Manager (Specially Funded) position provides statewide oversight of federal grant compliance, data integrity, performance reporting, accreditation standards, and operational processes. Collaborating with network leadership and regional centers, the Manager streamlines workflows, strengthens consistency and accountability, manages institutional agreements, supports staff development, and supervises operational staff to advance the Network's mission of supporting small businesses throughout Arizona.
Essential Functions
20% — Accreditation Readiness & Quality Assurance:
- Leads statewide preparation, self-study documentation, evidence collection, and operational readiness for the America's SBDC (ASBDC) national accreditation review
- Develops, reviews, and updates statewide Standard Operating Procedures (SOPs) and State Office policy manuals to ensure alignment with national accreditation standards
- Conducts annual internal center reviews and site audits to assess compliance with federal guidelines, host institution requirements, and statewide network standards
20% — Data Governance & CenterIC System Oversight:
- Serves as the lead administrator for the CenterIC client management system, overseeing user permissions, center configurations, and system protocols
- Establishes and maintains statewide data governance guidelines, SBA-aligned data definitions, and standardized data entry procedures for counseling sessions and training events
- Oversees data quality audits of regional center client files, advisor notes, and capital impact documentation to ensure accuracy and compliance with SBA reporting requirements
20% — Client Journey Optimization & Quality Assurance:
- Oversees client onboarding processes, including the intake and timely routing of electronic Requests for Counseling (eRFCs) to appropriate regional centers
- Maintains and updates the statewide Center Handbook template to promote consistent client expectations, advisor guidelines, and operational standards
- Establishes consistent client communication standards across pre-counseling materials, website information, and client orientation processes
- Administers statewide client satisfaction surveys, analyzes feedback trends, and develops reports to support continuous service improvement
15% — Grant Reporting & Performance Management:
- Leads the preparation, verification, and submission of required semiannual and annual SBA narrative and programmatic reports
- Analyzes and validates economic impact metrics, including capital formation, new business starts, job creation, revenue growth, and advising hours, using CenterIC data
- Monitors progress toward SBA performance goals and develops operational improvement plans to support achievement of network objectives
15% — Agreements, Contracts & Institutional Compliance:
-
Manages Memoranda of Agreement (MOAs), Memoranda of Understanding (MOUs), and subrecipient agreements between the State Office and host institutions
10% — Other duties as needed
Minimum Qualifications
Bachelor's degree from a regionally accredited institution and four (4) years of professional experience in marketing, business development, fund development/grant writing, corporate communications, grant compliance, data governance, regulatory auditing, contract management, and/or program administration, including two (2) years of progressively responsible experience as a lead or higher.
OR
An equivalent combination of education and/or experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
Desired Qualifications
- Demonstrated experience in a leadership, supervisory, or lead project management capacity oversight role
- Direct experience with SBDC operations, CenterIC database administration, and federal SBA cooperative agreement administration
- Prior participation in ASBDC National Accreditation audits or similar institutional accreditation processes (e.g., Higher Learning Commission)
- Certified Research Administrator (CRA), Certified Grant Manager (CGM), or formal credentials in Data Governance/Quality Management
- Candidates must possess a proven capability to define the operational milestones required to move a project from abstract intent (Point A) to complete execution (Point B)
- Demonstrated track record of managing database systems, preparing technical grant/regulatory narrative reports, and leading compliance audits or accreditation reviews
- Master's degree in Public Administration (MPA), Business Administration (MBA), or Higher Education Leadership
- One year of full-time relevant MCCCD experience during the previous two years
Special Working Conditions
- May be required to work at multiple sites or locations
- Possession of a valid State Class D Driver's License is required; the employee must meet district minimum standards regarding driving:
https://www.maricopa.edu/about/careers/application-information#mvd
- May be required to work evenings and weekends
- May be required to sit for a long period of time; viewing a computer monitor
- May be required to lift or carry up to 25 lbs
- Must be in good standing with the Department of Education as it relates to Federal Financial Aid
- This position may temporarily work on site or remotely, based on operational needs. Technology required for temporary remote work (computer, monitors, mouse, keyboard, etc.) and home office furnishings (e.g., desk, chair) are not provided. The employee must have reliable internet access. This arrangement is subject to modification or discontinuation at any time based on business needs.
How to Apply
Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu
MCCCD is an Equal Opportunity Employer.
Posting Close Date
Open until filled
First Review: Sunday, November 15, 2026
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit https://apptrkr.com/9910727
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