Job Description:
SBDC Outreach & Client Engagement Analyst (Specially Funded)
Job ID: 323414
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$53,050.25 - $68,964.82/annually, DOE
Grade
114
Work Schedule
Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Funding Information
This is a grant-funded assignment with a projected end date of 12/31/2027, with renewal based on available funds and the needs of MCCCD.
Maricopa Summary
10 Colleges. Unlimited Opportunities.
The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—https://district.maricopa.edu/governing-board-operations/board-policies/1-vision-mission-values-and-strategies/1-0#:~:text=Our%20Mission%3A%20The%20Maricopa%20Community,and%20the%20communities%20we%20serve.
We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. https://www.maricopa.edu/colleges
We don't just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County.https://www.maricopa.edu/industry/impact
We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.
Join us in making a real difference in the lives of over 140,000 college students each year.
Benefits
Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of https://www.maricopa.edu/about/careers/benefits available to eligible employees at MCCCD:
Affordable and Comprehensive Benefits Package:
- Nationwide Medical, Dental, and Vision Coverage
- Paid Time Off: Vacation, Sick Leave, and Personal Time
- 20 Paid Observed Holidays
- Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
- https://www.azasrs.gov/, including Long-Term Disability and Retiree Health Insurance with 100% employer-matching contributions
- Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
- Tuition Reimbursement for employees and dependents
- Annual Professional Development Funding
- Flexible Work Schedules
- Employee Health & Wellness Programs:
District-Wide Wellness Program with Workshops and Webinars
- Monthly Health & Wellness Calendar and Newsletter
- Virta Diabetes Reversal Program and Support Groups
- Employee Assistance Program (EAP)
- Sight-On-Site Eye Care Services
- Pre-Retirement Planning Events
- Qualifying Employer forhttps://studentaid.gov/manage-loans/forgiveness-cancellation/public-service (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)
Job Summary
Are you passionate about connecting people with resources and supporting Arizona's small business community?
Maricopa Community Colleges' Arizona Small Business Development Center (SBDC) Network is seeking an organized, collaborative, and service-oriented SBDC Outreach and Client Engagement Analyst to support statewide outreach, client engagement, and business development initiatives.
The SBDC Outreach and Client Engagement Analyst has a key role in connecting small business owners and community partners with valuable resources by coordinating client intake and referrals, maintaining program data, and supporting marketing, events, and outreach activities.
The ideal candidate brings strong communication, organizational, relationship-building, and problem-solving skills, with a passion for improving the client experience, strengthening community partnerships, and supporting small business success across Arizona.
Essential Functions
35% - Outreach, Communication, Storytelling, & Digital Media Support:
- Assists in gathering, organizing, and formatting content for high-impact marketing collateral, executive pitch decks, line-item one-pagers, and digital newsletters
- Coordinates initial client outreach to gather qualitative client success stories, impact highlights, and business milestone data to support the Network Annual Impact Report and legislative packets
- Serves as a primary point of contact for external client inquiries, routing stakeholders to appropriate resources and maintaining responsive communication standards
- Supports web content updates, posts social media content across network channels (LinkedIn, Facebook, Instagram), and assists with scheduling e-newsletter distributions
15% - Client Intake Triage & Routing:
- Key participant in designing the intake process. Including Monitors, triages, and processes incoming electronic Requests for Counseling (eRFCs) across the state network
- Routes client intakes to appropriate regional centers and ecosystem resource partners
25% - Event & Partner Logistics Coordination:
- Attending and representing the AZSBDC at events, coordinates logistics, registration tracking, materials preparation, and venue setup for statewide partner summits, webinars, expos, and joint ecosystem training sessions
15% - Performance Data & Metrics Tracking:
- Tracks, aggregates, and verifies client intake metrics, referral sources, and digital engagement analytics to measure outreach program effectiveness
10% - Performs other duties as assigned
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution in education, business or public administration, or directly related field and two (2) years of related program management experience preferably in an educational setting
OR
An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered
Desired Qualifications
- Experience supporting a state-wide network, economic development agency, multi-region nonprofit, or higher education outreach program
- Experience with Small business development ecosystems and public-sector/SBA resource partner networks
- Experience with content management systems (CMS), CRM tools, desktop publishing software (e.g., Canva, Adobe Creative Cloud), and modern office technology
- Strong professional and effective communication skills
- Ability to work and operate with autonomy and advanced critical problem-solving capability
- Experience building and maintaining precise website content, social media calendars, and digital media distribution lists
- One year of relevant full-time MCCCD experience during the previous two years
Special Working Conditions
- May be required to sit for a long period of time; viewing a computer monitor
- May be required to lift or carry up to 25 lbs
- May be required to work evenings and weekends
- Must be in good standing with the Department of Education as it relates to Federal Financial Aid
How to Apply
Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu
MCCCD is an Equal Opportunity Employer.
Posting Close Date
Open until filled
First Review: Wednesday, October 28, 2026
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit https://apptrkr.com/9901762
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