Job Description:
System & App Admin Principal
Job ID: 323377
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$91,152.50 - $118,498.25
Grade
122
Work Calendar
12 months
Maricopa Summary
10 Colleges. Unlimited Opportunities.
The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—https://district.maricopa.edu/governing-board-operations/board-policies/1-vision-mission-values-and-strategies/1-0#:~:text=Our%20Mission%3A%20The%20Maricopa%20Community,and%20the%20communities%20we%20serve.
We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. https://www.maricopa.edu/colleges
We don't just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County.https://www.maricopa.edu/industry/impact
We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.
Join us in making a real difference in the lives of over 140,000 college students each year.
Benefits
Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of https://www.maricopa.edu/about/careers/benefits available to eligible employees at MCCCD:
Affordable and Comprehensive Benefits Package:
- Nationwide Medical, Dental, and Vision Coverage
- Paid Time Off: Vacation, Sick Leave, and Personal Time
- 20 Paid Observed Holidays
- Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
- https://www.azasrs.gov/, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
- Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
- Tuition Reimbursement for employees and dependents
- Annual Professional Development Funding
- Flexible Work Schedules
Employee Health & Wellness Programs:
- District-Wide Wellness Program with Workshops and Webinars
- Monthly Health & Wellness Calendar and Newsletter
- Virta Diabetes Reversal Program and Support Groups
- Employee Assistance Program (EAP)
-
Sight-On-Site Eye Care Services
- Pre-Retirement Planning Events
- Qualifying Employer forhttps://studentaid.gov/manage-loans/forgiveness-cancellation/public-service (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)
Job Summary
Information Technology Services (ITS) at MCCCD is seeking a System and Application Administrator Principal to provide high-level operational leadership as part of the Business Enablement Enterprise Applications Team. Overseeing a small staff of Administrators, this role works with a high degree of independence, supporting highly complex enterprise applications, systems, and cloud environments to ensure reliable operations and provide effective issue resolution. The position applies advanced knowledge of enterprise system and application administration, cloud operations, production support, and related operational practices to address complex, ambiguous, or undefined problems and provide leadership across significant operational activities and initiatives.
The ideal candidate demonstrates strong leadership, initiative, independent judgment and problem-solving, and effective communication. This position collaborates across technical and functional teams and vendors to coordinate resources and influence successful operational outcomes.
Essential Functions
Problem Resolution & Incident Management (30%)
Serves as a principal operational resource for the Enterprise Applications Team; independently analyzes highly complex and ambiguous problems requiring comprehensive knowledge of assigned areas and broad understanding of systems, applications, and operational dependencies; determines operational approaches when established solutions or precedents are not adequate; anticipates significant problem areas and associated risks; evaluates alternative approaches and broader operational impacts; drives significant incidents and problems to resolution; coordinates resources across technical, functional, and vendor areas; provides operational leadership for incident prevention, response, resolution, and follow-up.
System Administration and Vendor Management (25%)
Serves as the primary operational point of contact with Oracle and assigned vendors for Oracle Cloud Infrastructure (OCI) and other assigned Enterprise Applications Team-supported applications and technologies; provides principal-level operational direction for highly complex system administration activities involving multiple systems, platforms, dependencies, or organizational areas; applies comprehensive knowledge of assigned environments and broad technical and operational knowledge to independently evaluate ambiguous or undefined requirements, assess risks and dependencies, determine or recommend appropriate solutions and approaches, coordinate specialized expertise, and drives complex SRs, RFCs, maintenance activities, operational changes, vendor escalations, significant support matters, and cross-functional operational issues through resolution.
Leadership, Communication & Reporting (20%)
Supervises, assigns, reviews, and evaluates the work of staff; establishes accountability for assigned responsibilities and deliverables; identifies development and succession needs; provides coaching, mentoring, leadership, cross-training, and development opportunities; provides principal-level consultation, builds consensus, facilitates communication across organizational areas, helps resolve complex or sensitive operational matters, and influences decisions involving significant operational and technology matters; communicates significant operational impacts, risks, recommendations, strategic considerations, and complex issues to technical and non-technical audiences, including vendors, management, and executive leadership, and develops and reviews professional reports, presentations, dashboards, recommendations, and other executive-level communications.
Project & Initiative Support (15%)
Provides principal-level operational leadership for Enterprise Applications Team responsibilities on large and complex projects and initiatives involving multiple systems, technical disciplines, organizational areas, or enterprise stakeholders; independently evaluates complex or undefined requirements, dependencies, risks, operational impacts, and solution alternatives; determines or recommends approaches requiring comprehensive knowledge and independent judgment; coordinates appropriate staff, technical specialists, vendors, and stakeholders; leads or coordinates team responsibilities for major migrations, upgrades, audits, disaster recovery initiatives, implementations, RFIs, RFPs, and other significant enterprise initiatives.
Documentation, Continuous Improvement & Administrative Operations (10%)
Establishes, develops, reviews, and improves operational documentation, procedures, standards, and support practices for assigned Enterprise Applications Team-supported systems and technologies; evaluates broader operational practices, recurring issues, technology trends, risks, barriers, and opportunities for improvement and independently develops, recommends, or coordinates solutions that improve operational effectiveness across assigned systems, processes, or organizational areas; establishes expectations for documentation, knowledge transfer, staff development, operational readiness, continuity, and continuous improvement; participates in committees and cross-functional initiatives; performs other duties as assigned.
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution with seven (7) years of system and application administration experience in areas related to assignment.
OR
An equivalent combination of education, experience and/or certification as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Technical certifications may be used towards the substitution of the above-mentioned requirements for education and/or experience. Substitution amounts for certifications are based on the duration of time it takes to obtain the certification, the difficulty to obtain the certification, and/or the desirability of the certification as related to the business needs of the assignment.
Desired Qualifications
- Experience providing advanced operational leadership for complex enterprise cloud environments, such as OCI, including administration, operations, maintenance, troubleshooting, configuration, and coordination across systems or support areas.
- Experience providing advanced operational leadership and coordination for significant vendor issues, escalations, changes, and support matters involving enterprise systems and multiple stakeholders, including driving vendor actions and issues through resolution.
- Experience leading resolution of highly complex, significant, or cross-functional enterprise application incidents and operational problems, including situations involving ambiguity, multiple dependencies, competing risks, and coordination across technical, functional, and vendor resources.
- Experience serving in a formal supervisory role, including assigning and reviewing work, establishing accountability, coaching and developing staff, conducting performance evaluations, and providing operational leadership.
- Experience providing advanced operational oversight for complex production enterprise applications and technologies, including significant upgrades, migrations, disaster recovery, operational readiness, and cross-system dependencies.
- Experience providing operational leadership for large and complex cross-functional initiatives involving multiple systems, technical disciplines, organizational areas, vendors, or enterprise stakeholders.
- Experience developing, reviewing, and establishing operational standards, documentation, recommendations, and management/executive communications involving complex operational or technology matters.
- Experience using productivity and data-analysis tools to develop management-level analyses, dashboards, reports, presentations, and decision-support information regarding operational or technical matters.
Special Working Conditions
There is a mandatory minimum in-office expectation
The selected candidate will need to reside in the Phoenix area or relocate within an agreed upon timeframe
This role may involve after hours work and non-regular business hours
May be required to sit for a prolonged period of time; viewing a computer monitor
May be required to present in large meetings and sponsored events
ITS does not sponsor individuals for any type of work visas
How to Apply
Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu
MCCCD is an Equal Opportunity Employer.
Posting Close Date
Open until filled
First resume review Monday, October 19th
Applications received after this date may not be reviewed.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit https://apptrkr.com/9874330
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