Job Description:

Customer Support Center Specialist

SUMMARY

This position provides a high level of customer service to Tucson Unified School District (TUSD) sites, departments, staff, and families. The Support Center Specialist analyzes, determines, resolves problems and initiates work orders.

MINIMUM REQUIREMENTS

• High School Diploma or G.E.D.
• Four (4) years progressively responsible experience in customer support setting responding to issues related to technology support, transportation service, building maintenance & repair, or similar.
• Experience providing training and/or technical support to personnel.
• Proficient using enterprise applications including but not limited to email, calendar, word processing, spreadsheets, presentations, and database programs.

OR

• 60 Semester Hour Credits in a related field

AND

• Two (2) years of the above experience

OR

• Technical certification in any of the following: Microsoft Technology Associate (MTA), Microsoft Certified System Engineer (MCSE), Windows, Microsoft Office Suite, or Network+ or similar

AND

• Two (2) years of the above experience.
• Strong verbal & written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions.

PREFERRED QUALIFICATIONS

• Experience with ITIL foundations, service desk help/ticket management software, and/or Help Desk related certificate desirable.
• Ability to think critically and solve problems.
• Bilingual English/Spanish

ADDITIONAL REQUIREMENTS AFTER HIRE

• FBI fingerprint background check.
• Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization.

COMMENTS

• Application Required on TUSD Website: Job Ref #5508538
• Salary Range $19.81 to $23.00/hour
• Effective: 2025-2026 SCHOOL YEAR
• Location: District Office - Broadway and Park area
• Classification: White Collar 
• FTE : 1.0 - 8 hours per day
• Work Calendar: 12 month 
• Positions less than 30 hours per week are not eligible for district benefits. 

Internal candidates will transfer at a rate commensurate with their bargaining unit language. For more information on salary schedule, please reference the Employee Agreements Webpage. 

Tucson Unified School District is committed to a policy of nondiscrimination based on disability, race, color, religion/religious beliefs, sex, sexual orientation, gender identity or expression, age, or national origin.