Job Description:

4 day school week

Position Overview:  The Technology Assistant extend technical support to all internal IT and non-IT employees as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.

The Assistant receives requests raised by users through emails, telephones or in-person, as they are the single point-of-contact for any organization. They, therefore, handle these issues independently.

Qualifications:

• High school diploma or equivalent. 
• Knowledge of basic computer hardware and peripherals
• Proficient with Microsoft Operation Systems
• Familiar with Windows 7 & Windows 10
• Familiar with Mobile Phone Use, Setup, and Troubleshooting (Android, IOS, Windows Phone)
• Familiar with Security, firewall and Anti-Virus software
• Familiar with remote assistance, remote desktop (RDP)
• Must have basic networking (TCP/IP) knowledge
• Ability to assume responsibility, exercise good judgment and maintain confidentiality of materials and information.
• Excellent verbal and written communication skills
• Must maintain a clean driving record

Specific Duties:

• Assist the IT director with projects, daily tasks and reporting
• Issuing and setting up of computer equipment, software programs, G-suite etc. to new employees
• Collecting and deactivating of computer equipment, software programs, G-suite etc. of separating employees.
• User Accounts setup and configuration (AD, G-suite, Microsoft)
• Installing, routine troubleshooting, basic repairing computer systems, hardware, printers and other computer peripherals.
• Basic networking and configuration (WAN, LAN) troubleshooting
• Identifying, researching and resolving routine technical problems of low complexity.
• Providing basic networking assistance to users, including help with network connections and passwords.
• Updating and maintaining documentation, both physical & digital, including: asset inventory, software licenses, vendor information, warranties, configurations, and serial numbers
• Coordinating with other teams or departments to resolve user problems.
• Escalate all non-routine and/or complex technical issues/requests to IT Director.
• Provide support to users in local and remote offices

Physical Requirements & Working Conditions:

• Frequently required to sit for long periods operating office equipment, computer and phone
• Occasionally required to stand for long periods of time
• Occasionally required to reach, twist, bend, kneel or squat for installing and maintaining equipment
• Occasionally lift and/or move up to 50-100 pounds
• Occasionally driving car or van
• Moderate noise levels
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:  This job description is not intended to be all-inclusive.  Employee may perform other related duties as assigned by the Principal, Supervisor or Superintendent.