Job Description:

Salary Range:

$60,000.00 - $69,500.00 USD annually.

As part of Arizona State University’s charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program taking fundamental responsibility for the communities we serve.

The IT Network Engineer provides technical support for the school network infrastructure, ensuring reliable connectivity, server operations, and user access across all campuses. This position plays a key role in maintaining stable, secure, and efficient network systems to support teaching, learning, and administrative operations.

QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology or related field. 
• Certifications such as CompTIA Network+, Cisco CCNA, or equivalent are strongly preferred.
• 3+ years of progressive IT experience, including networking and infrastructure support.
• 3+ years of experience delivering excellent customer service.
• Experience configuring/maintaining enterprise-grade firewalls (e.g., Cisco Umbrella, Linewize), switches, and wireless systems.
• Understanding of cybersecurity best practices, CIPA/FERPA compliance, and basic IAM principles.
• Experience supporting Zoom Meetings and Zoom Phone configuration and deployment.
• Active AZ Department of Public Safety (DPS) IVP Fingerprint Clearance Card.
• Any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities may be considered. 

DUTIES AND RESPONSIBILITIES:

• Monitor and manage LAN/WAN performance across all campuses, including switches, routers, wireless access points, and firewalls.
• Support DNS, DHCP, VPNs, VLANs, and subnetting for internal and external connectivity.
• Proactively monitor network health and troubleshoot  network connectivity and performance issues
• Support content filtering tools (e.g., Cisco Umbrella, Linewize) and ensure compliance with CIPA, FERPA, and cybersecurity policies.
• Participate in internal security assessments, patching cycles, and vendor coordination for audits or penetration tests.
• Manage the setup, configuration, and administration of Zoom Meetings and Zoom Phone systems for staff and school sites.
• Maintain call routing, auto attendants, voicemail policies, and licensing for Zoom Phone.
• Assist with the setup and support of classroom technologies such as smart boards, document cameras, projectors, and printers.
• Maintain detailed documentation for network topology, configuration changes, asset inventory, and licensing.
• Participate in IT planning sessions to align infrastructure decisions with instructional and organizational needs.
• Coordinate with service providers and vendors including Arizona State University Enterprise Technology for repairs, installations, and upgrades.
• Additional duties will be assigned as needed

KNOWLEDGE, SKILLS AND ABILITIES 

• Strong diagnostic and troubleshooting skills for complex network and VoIP issues.
• Experience with firewalls, endpoint security tools, and internet content filters.
• Effective communication and interpersonal skills, especially in high-stakes or customer-facing scenarios.
• Strong organizational skills and a solution-focused attitude.
• Knowledge of information systems and tools, such as Active Directory, Microsoft Windows OS, Apple Mac OS.
• Effective organizational skills
• Effective written and oral communication.
• Demonstrated knowledge in Edtech is a plus.
• Demonstrated knowledge with common e-learning tools and platforms is a plus.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 30 lbs. such as boxes, supplies, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.

LOCATION:  

Hybrid 

TRAVEL: 

Travel required to all sites, meetings, trainings and/or conferences and occasional overnight travel may be required..

This job description is subject to change at any time.

What about learning drives us to do more than deliver the lesson? Maybe we’re overachievers. Or maybe we just know what real impact looks like. Each one of us has seen passion win over fear, vision become relentless focus and belief in human potential make it all the way to the finish line.

Our mission is to design new models for educational success and raise academic achievement for all learners. Are you ready to find a career with a company whose mission, vision, and values align with yours? Can you see yourself fitting into this mission with us? 

For more information, please visit: https://asuprep.asu.edu/careers/